Cancellation and changes

Trip requests today

A trip request records the plan you chose and the price we calculated. Nothing is charged and nothing is reserved.

You can withdraw a trip request at any time from My requests. There is no fee, because no payment has been taken and no supplier has been committed.

You can change a request by withdrawing it and sending a new one from an updated plan.

When booking becomes available

Cancellation and change rights will then depend on the supplier's own conditions for each part of the trip, and those conditions will be shown before you pay — not after. Airline tickets, rail fares, ferry crossings and accommodation rates carry different rules, and a single trip can combine refundable and non-refundable parts.

Where you buy a combination that constitutes a package under applicable package travel law, you will receive the statutory information and protections for packages, including insolvency protection and the right to transfer the booking, before you commit.

Statutory cancellation rights for distance contracts generally do not apply to transport and accommodation booked for a specified date. Where a statutory right does apply, it will be stated at the point of sale.

What happens to your money if a booking is cancelled or changed — who refunds you, when, and what we do not cover — is set out in full in our Refunds document.

If something runs late

Waypoint Travel can show you how a delay travels through your trip and which connections would be at risk. Flight-watch features are preview tools: where provider status is available it is identified as provider data; otherwise the result is a what-if calculation, not live monitoring.

Compensation for delay, denied boarding or cancellation is owed by the carrier under the rules that apply to your journey, such as EU Regulation 261/2004 for eligible flights or the equivalent rail passenger rights. Waypoint Travel can explain those rules; it cannot pay them.